Illustrative scenario
Telecommunications providers managing network operations across legacy OSS/BSS systems and increasingly cloud-native infrastructure need a consistent operating model that spans both AWS and Azure without duplicating tooling or governance.
Visual overview · Cloud Migration and Modernization
An illustrative diagram drawn from this scenario's architecture and phases. Choose a phase to see what it works on.
Phases
Shared infrastructure-as-code modules, parameterized per cloud, feed automated deployment pipelines. Choose a phase to highlight the parts of the solution it works on.
Multi-Cloud Operations Assessment Typically 4-6 weeks
Unified Observability & Governance Design Typically 6-8 weeks
Pilot Implementation Typically 6-8 weeks
Full Rollout Typically 4-6 months
Steady-State Operations Typically Ongoing
A multi-cloud network operations modernization establishes a unified operations layer across both platforms. The intended outcome is a resilient, centrally governed multi-cloud operating environment purpose-built for network-scale reliability requirements.
Telecommunications operators face intense pressure to modernize network operations while sustaining strict reliability expectations shaped by regulatory oversight and customer service-level commitments. Many carriers have adopted a multi-cloud posture deliberately, either through M&A, vendor diversification strategy, or workload-specific platform selection, but this often results in duplicated tooling, inconsistent monitoring, and fragmented incident response processes across AWS and Azure environments.
Network functions increasingly run as cloud-native or containerized workloads, requiring DevOps and platform-engineering discipline that traditional network operations centers were not built around. At the same time, providers must maintain rigorous availability and reliability commitments, satisfy infrastructure resilience obligations, and manage cost pressure from running parallel cloud environments without a unified governance and observability layer tying them together.
The organization operates critical network operations functions across both AWS and Azure, often as a result of historical vendor decisions, acquisitions, or workload-specific platform choices, but lacks a unified operations and observability layer spanning both clouds. Incident detection and response processes differ by cloud, tooling is duplicated, and network operations staff must context-switch between platforms during outages, increasing mean time to resolution.
Provisioning consistent network monitoring, security policy, and deployment pipelines across both environments requires manual, cloud-specific effort, slowing the rollout of new network services and increasing the risk of configuration drift between platforms.
Network operations teams work from a single, unified operational view spanning both AWS and Azure, with consistent monitoring, alerting, and incident response processes regardless of underlying cloud. Infrastructure provisioning, security policy, and deployment pipelines are standardized through common tooling and shared automation templates, reducing duplicated effort and configuration drift.
New network services and capacity changes are deployed through consistent, automated pipelines across both clouds, and mean time to detect and resolve incidents is reduced.
In this scenario, the delivery team designs and implements a unified multi-cloud operations layer that standardizes observability, incident management, and deployment automation across AWS and Azure, using common infrastructure-as-code modules and a consolidated monitoring and alerting platform. The engagement is delivered under a team extension model, embedding specialist multi-cloud network operations engineers directly into the organization's existing NOC and platform engineering functions to modernize processes without disrupting live network operations, with documentation and an agreed handover supporting long-term internal ownership.
The target architecture establishes parallel, consistently governed landing zones in AWS and Azure connected by a shared network backbone, with common identity federation and policy enforcement applied across both. A unified observability layer aggregates logs, metrics, and traces from network functions and infrastructure in both clouds into a single monitoring and alerting plane, supporting consistent incident detection regardless of platform.
Deployment pipelines use shared infrastructure-as-code modules parameterized per cloud, allowing network services to be provisioned and updated through the same automated process whether they run on AWS or Azure. A centralized runbook and automation layer standardizes incident response steps across both environments, reducing operator context-switching during outages.
Typically 4-6 weeks
Inventory of network functions and tooling across AWS and Azure; gap analysis of monitoring, incident response, and deployment processes.
Typically 6-8 weeks
Design of shared monitoring/alerting platform, federated identity, and common infrastructure-as-code modules.
Typically 6-8 weeks
Implement unified observability and incident response for a pilot set of network functions across both clouds; validate against live incident scenarios.
Typically 4-6 months
Extend unified operations layer across remaining network functions and services in both AWS and Azure; standardize deployment pipelines.
Typically Ongoing
Embedded team extension continues operating and refining the unified NOC model, with documentation and handover to internal staff.
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